Automotive Mechanic (desk job!)

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Auburn Hills, MI
$40,000 - $48,000
Job Type
Direct Hire
Apr 20, 2018
Job ID

This is a perfect position for an experienced automotive technician or mechanic or diesel technician who would like to use their skills, but in a way that will be easier on their bodies. This will be in an office setting helping other technicians over the phone, diagnose and repair vehicles. This is a direct position plus overtime possibilities and full benefits, with a very solid and expanding corporation. 

Automotive Mechanic:

The Automotive Technical Consultant supports the dealer network in resolving product concerns in a prompt and effective manner. Primary responsibility involves resolving dealer concerns utilizing problem solving techniques, diagnostic processes, and contact and case handling. All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

Automotive Mechanic Specific Responsibilities:

  • Handle inquiries from automobile technicians and dealer representatives in skill areas
  • Determine contact type (information or problem-solving)
  • Check for existing case information through research, manuals, database or contacts
  • Diagnose problem using systematic listening and probing approach
  • Provide information, data and direction as required
  • Create new and/or update case file information using quality standards
  • Obtain Product Information updates from liaison representative or database
  • Escalate to second level support or liaison for any recurring concerns with no known good information data
  • Advise dealer representatives of recommendations made
  • Escalate No repair concerns to second level support for forwarding to engineering community
  • Perform follow ups on existing cases and close cases as appropriate

Automotive Mechanic Essential Requirements:

  • High School Graduate or equivalent,
  • Automotive Service Excellence Certifications (ASE) within the primary call taking area,
  • Master ASE preferred,
  • Hands on automotive repair experience,
  • Knowledge of diagnostic and repair tools, knowledge of dealer information software,
  • Associates degree in Automotive Technology preferred
  • At least 5 years working as an auto technician / hands on auto repair
  • OEM Dealership, technician experience preferred
  • Basic PC software knowledge including Windows, basic keyboarding skills

Salary: $48,000.00 /year